Stop maintaining your system - Start maximizing it
Most organizations treat ERP support as something reactive: you log a ticket, someone fixes a problem, and the system stays exactly the same year after year. But Business Central isn’t a static tool - it evolves every six months with hundreds of new features designed to improve efficiency, automate work, and unlock better decision‑making. If your environment has remained unchanged for even a single release cycle, you’re already behind competitors who are taking full advantage of Microsoft’s rapid innovation.
At BearingPoint, we believe going live is not the finish line - it’s the starting point of continuous transformation. Your ERP should grow with your business, not slow it down. That’s why our support model is built around strategic partnership, senior functional expertise, and proactive improvement, ensuring your system becomes more valuable over time, not more expensive to maintain.
We do this through:
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1. A tiered expert team embedded in your business
You’re supported by a strategic and functional leadership model that ensures deep understanding and continuous improvement:
- Customer Success Lead – your strategic advocate and primary point of contact
- Customer Solution Specialist – a senior functional consultant who knows your system inside out
- Integrated Support & Development Teams – delivering fast fixes, enhancements, and stability at scale
This means no more repeating the history of your system, no more “junior-only” helpdesk walls, and no more waiting for things to break before improvements happen.
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2. A continuous lifecycle approach
Business Critical Support
Business-Critical Support is the foundation of our service, ensuring that when something goes wrong, you have a partner who responds quickly, understands the impact, and resolves issues with urgency. We prioritize based on business importance rather than technical severity, ensuring critical operations stay protected and downtime is minimized. Clear ownership, structured escalation, and consistent communication underpin this core layer of support.Wave release+
Wave Release+ ensures your Business Central system remains stable, current, and fully aligned to Microsoft’s bi-annual release cadence. We manage the end-to-end upgrade process for the April and October release waves, reducing risk and removing the operational burden from your team. After each upgrade, we conduct a structured review of the c.200 new capabilities introduced across the platform-identifying which features deliver clear value, reduce customisations, or streamline processes.Advisory and Optimization
Your dedicated Customer Solution Specialist works closely with your team throughout the year to identify inefficiencies, resolve functional issues, and highlight opportunities to improve processes. This role ensures your system evolves in line with best practice and avoids unnecessary customizations. The Customer Solution Specialist provides hands-on advisory support, helps shape change requests, and ensures that all improvements align with your system design and operational goals.Customer Success and Value Management
Your Customer Success Lead focuses on ensuring you receive measurable value from Business Central. This includes strategic alignment sessions, regular reviews, and proactive analysis of trends, recurring issues, and adoption gaps. You also benefit from access to the wider BearingPoint team-including product specialists, developers, integration experts, and Power Platform consultants-ensuring you have the right expertise whenever it is needed.As part of our Value Management approach, we support licence optimization to ensure your users are on the most appropriate licensing model and that your investment scales effectively with your business. Together, the Customer Success Lead and Customer Solution Specialist ensure your ERP roadmap stays aligned to strategic goals, operational needs, and evolving best practices.
The result? A modern ERP that keeps getting better.
With BearingPoint, Business Central becomes:
- More stable through expert-led updates
- More efficient through proactive optimization
- More scalable through senior architectural guidance
- More valuable through adoption of new Microsoft features
- Less expensive in the long run, with reduced technical debt and fewer change requests
You stop paying for a system that “stays alive,” and start investing in one that helps your business thrive.
Business Central Support FAQs
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What makes BearingPoint’s Microsoft Dynamics 365 Business Central support model different?
Our support model goes beyond reactive helpdesk support. We focus on proactive optimization, continuous improvement and strategic partnership ensuring your system evolves with your business.
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Who will support us day-to-day?
Your dedicated team includes a Customer Success Lead, Customer Solution Specialist and integrated support and development teams.
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What is Business Critical Support?
Business Critical Support provides priority‑based troubleshooting aligned to business impact, ensuring issues that affect operations are resolved quickly and effectively.
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What is Wave Release+?
Wave Release+ is our structured, end‑to‑end upgrade process for Microsoft Dynamics 365 Business Central’s bi‑annual Wave Releases. We review new features and identify opportunities for added value.
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Do you offer license optimization guidance?
Yes — though our Customer Success and Value Management functions, we help you optimize license usage and reduce unnecessary cost.
Would you like more information?
If you want to get more information about this subject please get in touch with our experts who would be pleased to hear from you.
